RAPTOR Call 3 Problem Statements

Call 3 of the RAPTOR Start-Up Small Grant Programme is now open. The contest is open to all UK residents over 18 years old residing in the UK and companies registered in UK. Entries must be original ideas based around a network-based or cloud-based technology solution for retail, transport or urban environment. The Problem Statements outlined below will assist applicants in focusing the ideas submitted under Call 3.

NOTE FOR ALL CATEGORIES

Please note that we are excluding the installation of any solutions on physical estate or vehicles because of the timescales involved and safety approvals required and instead we are suggesting that successful applicants simulate any required element. Limited opportunities may exist to install new sensors/actuators in retail and urban environment spaces (including 6 Mitre Passage itself) but such opportunities need to be validated with stakeholders as appropriate before submission of final stage documentation.

Ideally, applicants will leverage the environment provided by RAPTOR, including a hosting environment, sensor lab and the Living PlanIT Urban Operating System (UOS™). The UOS™ enables real-time data feeds, open, proprietary and derived data and application programming interfaces to be easily integrated, managed and incorporated into external and internal applications.

PROBLEM

Derby is a compact city. Vehicular access is via a few major routes in to, around, and out of the city. Road disruption during peak times is difficult to predict and results in delays for commuters. Additionally, capacity constraints create severe delays around the Pride Park business park. Roadside digital signage often provides information to commuters too late for route or modal shift. Commuters need to be provided with the earliest warning possible that their regular routes in and out of the city are disrupted or congested and be given alternative routes and/or modes. Road travel needs to be more efficient to reduce costs to business and carbon emissions.

CONTEXT

Vehicular access is the main mode for commuters in and out of the city - whether by private vehicle or by bus. Disruption to the main routes in and out of the city creates a significant cost to businesses in the city in terms of lost productivity and lost sales. It also increases the carbon emissions related to transport in the city.

Currently, disruption is difficult to predict. All routes run at or close to capacity during peak times. Incidents impact routes at random while the location of congestion differs day to day and week to week. This unpredictability impacts the efficiency of the network and needs to be mitigated.

SPECIFIC CHALLENGE

RAPTOR would like to see applications from innovators who create new digital value chains for transport in the city. Applications may include early congestion notification, modal shift options (changing mode of transport), car sharing, parking availability and any other ideas for improving the efficiency of travel in Derby.

Applicants should consider the commuter perspective and experience while understanding the transport priorities of the city and the role of public transport. The datasets identified below will be available. Should you require additional data please list this in your application, though note it may not be available and your demonstrator may need to use dummy data in its place.

Consideration should also be given to the business model and monetisation of your solution. The solution should be low or zero cost to Derby City Council. Additional or alternative revenue sources should be considered.

There is a potential opportunity to promote the solution to the Derby user base, which will be subject to a successful demonstration and business model.

Derby City Council gathers data on traffic flow and speed at various locations across and surrounding the city. This includes the real-time data below, which will be available to the winning application.

- Automatic traffic count sites

- Urban traffic management system (relaying information of vehicles crossing signal stop lines and lane occupation)

- Some CCTV

- Information regarding vehicles entering and leaving car parks

- Real-time bus information will be available shortly

KEY CONSIDERATIONS AND FOCUS AREAS

- Early congestion notification

- Road network efficiency

- Use of data

- Location-based services

- Mobile applications

- Innovative ideas

PROBLEM

No matter how efficiently transportation hubs work, for various logistical reasons, from time to time passengers experience either planned or unplanned slack time at these transport hubs and may have to wait for their next connection. There is an opportunity for a well-designed application provided in concert with the location to offer appropriate products and services to those passengers and encourage them to spend quality time in the facility before they progress with their journey.

CONTEXT

The passengers at transport hubs will have a need for comfort, as well as ways to pass the time, and may rely on recommendations and options that are available at a transport hub. Passengers might decide to choose from options that encompass work, play, relaxation, personal prayer, eat/drink, meeting, shopping and organisation. For the retail property business/physical retailers this is an opportunity to increase customer engagement and experience. As a logical extension of platforms and processes which are able to profile the customer, the more is known about the customers interests, activity, history, aspirations and circumstances, the better targeted these offerings can be.

SPECIFIC CHALLENGE

Our vision is to see an application which in a thoughtful but lighthearted way presents a range of alternatives to the customer depending on the amount of time available, prior history, customer profile, special events and promotions, planned or unplanned slack time, compensatory mechanisms on offer in the case of delay, etc. There is an opportunity here to integrate with back end systems which provide retailers with the ability to dynamically inject targeted promotions which may increase the likelihood of certain options being taken up.

For example, a business traveler has 2.5 hours to kill, which covers a late lunch period. Amongst many suggestions the application provides is having a long late lunch at a participating local restaurant, which is not only extending its opening hours to support delayed passengers, but is providing a free bottle of wine with every 3 course meal.

Suggestions can and should also be 'compound' - for longer time periods merely suggesting one activity should not be considered sufficient. The goal is to increase the chances of satisfactorily hosting and entertaining the passenger, increasing customer satisfaction, keeping them on premise as much as possible and increasing retail sales.

This application should ideally be developed in such a way that it can be embedded as a component into existing mobile applications or websites, and make full use of data made available through the UOS™ as well as potentially from CRM solutions and other feeds.

RAPTOR would like to see applications from innovators who will propose solutions on how technology can manage and present the above recommendations in a way that benefits both passenger well-being and the multiple stakeholders (e.g. a collection of retailers, a common landlord, a local authority, etc.).

The objective is to demonstrate how technology can help present the service model of a transport hub and develop innovative ways in which passenger and customer benefits can be delivered.

KEY CONSIDERATIONS AND FOCUS AREAS

- Geo-location Services

- Customer profiling

- Augmented Reality

- Gamification

- NFC

- Dynamic promotions

- Personalisation services

PROBLEM

Capturing qualitative feedback from inhabitants of cities and urban development is currently difficult. Whilst qualitative discussions and opinions sought from local citizens forms part of the statutory consultation process for planning new urban development, the available methods of this data capture do not yet align with the digital methods of capturing and presenting urban sensor data. The Smart City paradigm could become even smarter when human and social factors can be integrated into the overall system for consideration.

CONTEXT

As the internet becomes more visual, interactive, social and mobile, city administrators, property developers, facility operators and their service providers could benefit from a digital channel of qualitative citizen feedback on the urban realm. From post occupancy evaluations of new development, ongoing problem reporting and maintenance, visitor experience feedback surveys and local consultations on new development, a combination of qualitative and quantitative data can provide richer business intelligence for city decision makers and their stakeholders.

SPECIFIC CHALLENGE

The RAPTOR programme would like to see applications from innovators who can develop rich citizen feedback channels for qualitative and perception-based assessment of living and working in urban developments. Decision makers such as planners would have the ability to overlay this with geolocated data imported from sensors and other relevant data sources. The feedback channel should allow for geolocated mobile capture of citizen feedback coupled with web based mapping tools, importing sensor data for a specific area and offering the opportunity to identify patterns of perception versus recorded technical performance. The solution would be demonstrated in London, embedded in the Royal Borough of Greenwich or private landowner websites.

NB: The data streams and content policies are NOT the responsibility of the small grant awardee. The partner organisations are responsible for their own data selection and prioritisation.

KEY CONSIDERATIONS AND FOCUS AREAS

- Visual interface with layered mapping

- Permissions systems

- Data import and export and reporting

- Data capture from mobiles

- Extensible to emerging devices and platforms

PROBLEM

Real-time awareness of operational incidents, the location of equipment, the use and mix of energy in an urban setting and on-going events and activities is essential to maintain public safety and allow the smooth operation of any facility. This is particularly true of London City Airport where the management of transportation operations is complex and large amounts of data must be presented in an easy-to-use format for local analysis and action.

CONTEXT

Security and operations systems (including building management and energy management systems) in any geographic location need to share information in a simple format at key points in the day: shift changes, event management, people movements and emerging incidents are just some of the elements that will produce data to be analysed in real-time. Sensors through the Airport environment will gather and transmit data to the UOS for aggregation and dissemination.

SPECIFIC CHALLENGES

One of our challenges is to present the real-time information, gathered from the variety of sensors installed around the London City Airport campus, in a format that is easy to monitor and act upon. To meet that need, an operational dashboard would add significant value to London City Airport by displaying key data to operational personnel such that key decisions could be made to improve passenger flows and operational turn-around, thereby reducing delays and increasing customer satisfaction. There are likely to be two forms of this - an operations room permanent dashboard, and a mobile client which supports both more directed activity plus appropriately scaled access to aspects of dashboard data.

The dashboard would help individuals and companies understand and choose better ways to live and operate in more sustainable ways. To accomplish this requires education about standards, objectives, usage and the impact of options and changes in behaviour as well as mechanisms to support changes through better information flow and automation.

RAPTOR would like to see applications from innovators who will develop a transportation operations dashboard/interface tool and/or mobile client. Dashboard clients would be preferred on Windows, although Linux-based offerings will also be considered. For the mobile client, any mobile platforms can be considered including Windows 8, iOS, Android and QNX. Ideally, this will integrate mapping technologies and have an open interface for data feeds. The objective is to demonstrate a mobile transportation operations tool, leveraging cloud services and big data.

NB: The data streams and content policies are NOT the responsibility of the start-up grant awardee. The partner organisations are responsible for their own data selection and prioritisation.

KEY CONSIDERATIONS AND FOCUS AREAS

- Visual interface

- Security and access rights

- Reporting

- Easy backend interface

- Integration and rendering of data from multiple sources

- Extensible to emerging devices and platforms